Legal
Privacy Policy
Veya Stay respects your privacy and handles personal information in accordance with the Australian Privacy Principles.
Information we collect
We collect the information you provide when making an enquiry — your name, email address, phone number, preferred dates and any details you include in your message. For confirmed stays we also collect identification and billing details as required to operate the accommodation.
How we use your information
Your information is used to respond to enquiries, arrange and manage stays, coordinate cleaning and maintenance, meet legal and building obligations, and — where you have opted in — send occasional updates about our portfolio.
Disclosure
We disclose personal information only where necessary: to building management where required for access, to service providers who assist us in operating the property, and where required by law. We do not sell personal information.
Storage and security
Information is stored in secured systems with access limited to authorised team members. We retain records only for as long as required for operational and legal purposes.
Cookies and analytics
This website may use cookies and analytics tools to understand how visitors use our pages so we can improve them. You can disable cookies in your browser at any time.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below.
Contact us
Privacy questions can be directed to stay@veyastay.com.au or +61 3 9000 1234.